Annual Report 2021-22

Highlights from 2021-22

• 5,784 people shared their experiences of health and social care services with
  us, helping to raise awareness of issues and improve care.
• 520 people came to us for clear advice and information about topics such as
  mental health and COVID-19.
• We published 12 reports
  about the improvements people would like to see to health and social care services.
• We presented 3 Enter & View Reports
  which recommended improvements to care facilities and mental health hostels.
• We’re lucky to have 35 outstanding volunteers, who gave up 129 days to make care better for our community.
• We’re funded by out local authority. In 2021-22 we received: £140,000. Which is the same amount provided by the local authority the previous year.
• We also currently employ 4 staff who help us carry out this work.

Patient Experience Findings

• We talked to 4,876 people
• We conducted 162 GP visits
• We published 4 health experience reports

  • 72% of people found the reliance on digital technology had affected their

Enter and View Findings

• We conducted 3 Enter and Views activities during the 21-22 financial year.
• We focused our attention towards care homes and mental health hostels. Reports produced,identified areas of improvements and provided recommendations for how to achieve those goals.
  • There were no issues or recommendations escalated by our Healthwatch to Healthwatch England Committee; so no resulting special reviews or investigations.

Our plans for next year

• Ensure that all Housebound individuals receive a comprehensive Social Care
  Assessment
• Individuals should be provided with the equipment they need to increase
  independence
• Combine training with supervision to address inconsistencies in quality and
  duration of care visits
• Communication between care providers, carers, and service users is transparent,
  informative, and utilities digital and non-digital channels
• Clear instructions on how to access information and care, including a designated point of access
• Conduct annual surveys of social care service user experiences