News and reports

This report presents the findings of a research project conducted by Healthwatch Ealing (HWE) between November 2017 and January 2018. The aim of the research project was to understand service user knowledge of feedback and complaints procedures at community health services (CHS) in Ealing, and their experiences of the selected CHS.

Our team at Healthwatch Ealing conducted an announced Enter and View at Downhurst Residential Care Home on the 23rd of February 2018 from 10am to 2pm.

Our team at Healthwatch Ealing conducted an announced Enter and View at Chaston House Care Home on the 8th of February 2018 from 10am to 2pm.

Our team at Healthwatch Ealing conducted an announced Enter and View at Sycamore Lodge on the 30th of January 2018 from 10am to 2pm.

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.

Our team at Healthwatch Ealing conducted an announced Enter and View at Hanwell House on the 15th of January 2018 from 10am to 2pm.

Our team at Healthwatch Ealing conducted an announced Enter and View at Elm Lodge Care Home on the 8th of January 2018 from 10am to 2pm.

Our team at Healthwatch Ealing conducted an announced Enter and View at Telford Lodge Care on the 30th of November 2017 from 10am to 2pm.

Our team at Healthwatch Ealing conducted an announced Enter and View at Pranam City Centre on the 10th of November 2017 from 10am to 2pm.

Our team at Healthwatch Ealing conducted an announced Enter and View at Threen House Nursing Home on the 30th of October 2017 from 10am to 2pm.

Our team at Healthwatch Ealing conducted an announced Enter and View at Torkington House Care Home on the 13th of October 2017 from 10am to 2pm.

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.